Acknowledging the frustration shared with the implementation and current blockages being experienced with COVID-19 UIF TERS, Natalie Singer, B4SA representative assisting with UIF TERS, and Allan Ragalavoo from UIF on 19 July 2021, hosted a webinar providing insights and practical steps to overcome common challenges being experienced with UIF TERS claims and payments.
For those who were unable to join the webinar or if you would like to listen to the webinar again, the recording and following resources have been made available:
- Webinar recording: https://youtu.be/Xw9HlnleFeQ
- Results of the Poll taken during the live webinar
- FAQ from the webinar with answers and proposed way forward, including common errors, explanation and action to be taken to unblock (as far as possible)
- uFiling Provincial Champions Contact List
- TERS Sector Appeal Form
- Dispute Form
- Refund Template (and instructions)
For Failed Bank Verification or Failed Appeal queries, you are welcome to direct them to Allen Ragavaloo at Allan.Ragavaloo@labour.gov.za as follows:
1. SUBJECT LINE: Failed Bank Verification
in the body of the email add:
- With Company UIF reference no
- Latest contact details of main contact (cell number)
- New bank confirmation details / bank letter attached
2. SUBJECT LINE: Failed Appeal
- Attach all appeal documents
- Original appeal date
