Recruitment opportunities in the BPO Sector

Are you a hospitality manager looking for a new opportunity? Consider joining the BPO (Business Process Outsourcing) or Contact Centre sector, an industry valued at R7.8 billion.

A wonderful opportunity to use your skills in hospitality has arisen in the Contact Centre sector, which is growing at a rapid rate – with approximately 6,000 new jobs created last year alone.

Jeremy Clayton, FEDHASA Cape Chair, says even before COVID, ongoing training in many disciplines was essential for the hospitality sector’s success. “We have always invested in upskilling and supporting our people and with this new cross-sector initiative, supported by the public sector, we are able to equip stakeholders in hospitality to leverage their management skills for another purpose,” Clayton further “encourages GM’s and HR managers to actively share this opportunity with staff that have been made redundant through Covid-19.”

The contact centre sector is seeking out experienced managers who will undergo a 4-week training program settled by the employers. This unique opportunity will take place in Cape Town and with all training covered, offers a unique opportunity to join a new sector at no cost to yourself.
Companies are offering career path opportunities along with market related salaries.

Should you fall into this management category and be looking for a new opportunity, you can apply by contacting


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The FEDHASA Hospitality Awards are designed to formally recognise and celebrate the exceptional contributions of companies and individuals in South Africa’s dynamic hospitality industry.