Training and recruitment opportunities in the BPO Sector

Are you a hospitality manager, impacted by COVID-19, and looking for a new opportunity? Consider joining the BPO (Business Process Outsourcing) or Contact Centre sector, an industry valued at R7.8 billion.

Companies are offering career path opportunities along with market-related salaries.

A wonderful opportunity to use your skills in hospitality has arisen in the Contact Centre sector, which is growing at a rapid rate – with approximately 6,000 new jobs created last year alone.

Jeremy Clayton, FEDHASA Cape Chair, says even before COVID ongoing training in many disciplines was essential for the hospitality sector’s success. “We have always invested in upskilling and supporting our people and with this new cross-sector initiative, supported by the public sector, we are able to equip stakeholders in hospitality to leverage their management skills for another purpose.” Clayton further “encourages GMs and HR managers to actively share this opportunity with staff who have been made redundant through COVID-19.”

The contact center sector is seeking out experienced managers who will undergo a 4-week training programme settled by the employers. This unique opportunity will take place in Cape Town and with all training covered, offers a unique opportunity to join a new sector at no cost to yourself.

The ideal candidate would need to encompass the below attributes:

Ensuring clients are provided with fully-fledged services that encompass values

Professionalism and Authenticity – Working collaboratively and inclusively across teams breaking down boundaries

Better and Innovation – Tenacious in delivering your best to get the right result, in the right way.

Commitment and Different – Being passionate, engaged, and seeing opportunities where others see problems

Ensures a fun, people-centric working environment fully supporting employees in demonstrating continuous growth and excellence in performance

Manages and is responsible for the day-to-day activities of one or more units of operations.

Strategic planning and execution to enhance profitability, productivity, and efficiency throughout the company’s operations.

Manage the daily/weekly/monthly P&L

Should you be interested please forward your CV to


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We look forward to celebrating with you

The FEDHASA Hospitality Awards are designed to formally recognise and celebrate the exceptional contributions of companies and individuals in South Africa’s dynamic hospitality industry.