FEDHASA members are invited to join the TGCSA’s Grading Criteria Review Roundtable Discussions on Wednesday, 1 February 2023.
In the session the TGCSA will be discussing relevant updates as well as the five key themes that emerged from the grading criteria research that was conducted, which includes a look at the insights from the benchmarking exercise, consumer research, qualitative and
quantitative product surveys, and trend analysis.
The themes that we will be covering include:
1. The tangible benefits of grading: Business support in the new era of sustainability
2. The new traveller and expectations for operators: Cleanliness, accessibility, and the digital nomad
3. Service culture: Recognising excellence, inspiring belonging, and the experiential in creating memorable service
4. Grading the holistic visitor experience: Understanding the moments that matter for travellers (pre-, during, and post)
5. Closing the loop on feedback: OGRs, TGCSA, and owning excellence and quality on the ground
These themes unearth some of the most meaningful challenges around gleaning feedback and the role of digital feedback systems and maintaining quality at a property and visitor level.
High-level agenda for the day:
| 09:00 – 09:45 | Event Registration and Arrival |
| 09:45 – 10:00 | Official Welcome by Programme Director |
| 10:00 – 10:15 | Opening Address |
| 10:15 – 10:45 | The role of grading in South Africa and the world by Bronwen Auret, CQAO |
| 10:45 – 11:00 | Break |
| 11:00 – 13:00 | Breakaway into Roundtable Group |
| 13:00 – 13:45 | Lunch |
| 13:45 – 14:30 | Breakaway into Roundtable Group – Wrap-Up |
| 14:30 – 15:15 | Panel discussion: Questions from the audience |
| 15:15 – 15:30 | Closing Topic – Evolving our criteria – gaps, threats, and opportunities |
| 15:30 – 15:40 | Break |
| 15:40 – 16:00 | Vote of Thanks by Programme Director |
| 16:00 – 17:00 | Networking and sustainability village – open |
As an industry leader, your valued input into the changes will allow us to share the updates across property classifications and subtypes.
RSVP before Wednesday, 25 January 2023 to book your seat at one of the roundtables.
Date: Wednesday, 1 February 2023
Venue: Sandton, Gauteng area (address TBC)
Time: 09:00 for 09:30 – 16:00
Click here to secure your spot.
