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10 THINGS YOU CAN DO TO ENSURE A SAFE SUMMER FOR GUESTS AND STAFF

FEDHASA encourages its members to continue to support the implementation of common-sense principles.

As a sector, we have worked incredibly hard to devise and institute robust health and hygiene protocols to safeguard our staff and guests. We have done the right thing by instituting very strict protocols under the banner of the Tourism Business Council of South Africa’s Travel Safe Eat Safe programme.

After months of following these protocols, the hospitality industry is well-versed at ensuring guest safety. Across the industry, we have seen hotels implementing a balanced approach to service and COVID-19 standards; extensively preventing crowds and ensuring social distancing is in place. Let’s keep up the good work.

Here are 10 things you can do today to ensure a #safesummer for all:

  1. Ensure social distancing is non-negotiable

It is crucial that you and your guests adhere to physical distancing rules. Make it easy for them by using floor markings, placing furniture at an adequate distance, and urging waiters to keep a 1-metre distance at all times.

  1. Limit close contact

Related to the point above, we need to limit close social contact as much as possible – and avoid ‘super spreader events’ at all costs. Think about the maximum number of people in your restaurant, bar or hotel lounge. Smaller groups are safer, so encourage reservations to avoid unexpected crowds.

  1. Keep a record

Monitor your guests’ temperatures when they enter your establishment and keep a register of visitors. This a legal requirement and a reliable register will help the government to trace infections if necessary.

  1. Mask up correctly

Wearing a mask really is your first line of defence! Tell your clients they need to wear a cloth mask in communal areas (except when eating or drinking). Your staff should set an example by wearing their masks (over nose and mouth) at all times.

  1. Scrap self-service

Buffets and self-service are a thing of the past. Food and drink should be pre-dished and not passed between people (communal handling of jugs and tongs is a no-no!).

  1. Follow cleaning protocols – and sanitise, sanitise!

By now, you know you need to sanitise your hands regularly and have plenty of sanitiser at the ready for your guests! Cleaning and sanitising is another non-negotiable, and public health officials suggest increasing the frequency of cleanings, using effective disinfectant products and cleaning ‘high-touch’ items like desks, credit card machines, light switches and remote controls as often as possible.

Take your housekeeping team through some simple safety steps, for example,  closing the toilet lid when flushing and removing soiled linen with care (without folding or shaking).

Most COVID protocols will be implemented in the background – but ensure you don’t cut corners just because your efforts are not visible to guests. We cannot let our guard down, be it front of house, in the kitchen, in the laundry or delivery bays!

  1. Get outside!

Ventilation is key when it comes to limiting the spread of the virus. Ventilate all rooms by opening doors and windows and by using ceiling fans to keep fresh air circulating.

Are you lucky enough to have outdoor space? Now is the time to maximise your outdoor areas by seating patrons on patios, verandas or out in the garden.

  1. Reduce touch points

Reducing points of physical contact between guests and staff have never been more important. Technology can help (think mobile apps like SnapScan), but you can also keep it simple, for example, by using blackboards instead of printed menus.

  1. Become the industry standard

All establishments and activity providers are strongly encouraged to enrol in the Travel Safe/Eat Safe Certification Programme and make use of the official COVID-19 screening and protocols app to record compliance. For more information please click here. Individuals are able to lodge a complaint through the Travel Safe/Eat Safe website, so do use the portal if you are aware of any issues that could bring the industry’s name into disrepute.

You can also access FEDHASA’s hospitality protocols here, and familiarise yourself with the Tourism Business Council of South Africa’s recommended and comprehensive guidelines here.

  1. Get in touch for advice or support

Remember, you are not alone. Please call our 24-hour coronavirus (COVID-19) hotline number on 0800 029 999 or WhatsApp 0600 133 456 if you have any questions!

The majority of consumers expect their health and safety to be your first priority – and will also play their part in keeping your staff safe and well. Of course, a small minority may refuse to play ball, causing added stress. And while compliance can be challenging, the consequences of non-compliance will be even more devastating.

Here are five things that could happen if you don’t comply:      

MEMBER TOOLKIT

We have created a Member Toolkit for your use, which can be accessed on this page, and comprises:

These can be used on your social media or repurposed for other platforms available to you to reach staff and guests. Should you require any additional collateral, please do let your regional chairs know.

TRAVEL SAFE EAT SAFE

The protocols are outlined on the TBCSA’s Travel Safe Eat Safe website – www.travelsafeeatsafe.co.za. There is also free online training available and an app that can help you with compliance, tracking and tracing, etc.

These health and hygiene protocols are the biggest weapon in our battle to ensure our survival as an industry and to ensure we do not face further travel restrictions which will cripple us even further. It takes all of us to work together to get this right.

Click here to view the Tourism Business Council of South Africa webinar outlining this.

Let’s work together this festive season and ensure a safe summer for all!

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